Privacy Policy

At The Cultured Crumb Bakehouse (“we”, “us”, “our”), we take your privacy as seriously as we take our sourdough. This policy explains how we handle your personal data when you order with us, browse our website, or otherwise share your details.

1. The Information We Collect

Name, contact details (such as email and phone), and delivery address.
Payment details (processed securely by our payment provider; we do not store full card data).
Order history and any preferences you provide (e.g., marketing opt-ins).
Basic site usage data (cookies/analytics) to help the website run smoothly.

2. How We Use Your Data

To process and deliver your orders.
To contact you about your order when necessary.
To send bakehouse news and offers only if you’ve opted in (you can unsubscribe anytime).
To improve our website and services.
We never sell your data.

3. Legal Basis for Processing

Contract: to bake, process, and deliver your order.
Consent: for marketing communications and non-essential cookies.
Legitimate Interests: to maintain and improve our services and keep our website secure.

4. How Long We Keep Your Data

Order records: retained to meet accounting/legal obligations (typically up to 6 years).
Marketing data: kept until you unsubscribe or ask us to remove it.
Cookies/analytics: retained per our cookie notice and tool settings.

5. Sharing Your Data

Payment processors (to take payments securely).
Delivery providers (to get your loaf to your door).
Hosting/IT partners (to run and protect our website).

These providers are contractually bound to protect your data.

6. Your Rights

Access the personal data we hold about you.
Request corrections or deletion of your data.
Object to or restrict certain processing.
Withdraw consent for marketing at any time.
Lodge a complaint with the Information Commissioner’s Office (ICO).

7. Cookies & Tracking

Our website may use cookies to enhance your browsing and understand site usage. You can manage cookies via your browser settings. For details, please see our cookie notice.

8. Security

We apply appropriate technical and organisational measures to safeguard your data — as carefully tended as a prized starter.

9. Contact Us

The Cultured Crumb Bakehouse
Email: hello@theculturedcrumbbakehouse.co.uk
Address: Unit 44 Gardenfield, Rushden, NN10 8FL

10. Updates to This Policy

Like our loaves, our policies may be refined from time to time. We’ll post updates here; the version live at the time of your visit or order will apply.